At Hiraya Pilipina, your satisfaction means everything to us. We carefully inspect and pack every order to ensure it arrives in excellent condition. If there is an issue with your purchase, we are here to help.
Last Updated: May 2026
Eligible Refunds and Returns
We accept refund or return requests within seven (7) days from date of delivery for the following cases:
- Missing or incomplete orders
- Defective or damaged items
- Incorrect item, size, or variant sent by our team
To help us verify and process your request faster, we highly encourage customers to provide:
- a clear unboxing video, and
- photos showing the issue and packaging condition upon arrival
Conditions for Eligibility
To qualify for a refund or return, items must be:
- Unused and unworn
- In their original condition
- With complete original packaging, tags and inclusions
Requests may be denied if the item shows signs of use, misuse, mishandling, or damage caused after delivery.
Non-Eligible Cases
Refunds, returns, and exchanges are not applicable for:
- Change of mind
- Incorrect size, color, or variant selected by the customer
- Customer-provided errors such as incorrect shipping address or contact details
- Delays caused by couriers, weather conditions, or circumstances beyond our control
- Minor packaging wear that does not affect product functionality or usability
Intimate Wear Policy
For health, safety and hygiene reasons, intimate apparel and undergarments are considered final sale once opened, used or worn. As such, these items are generally not eligible for return, exchange, or refund unless proven defective or incorrectly fulfilled upon delivery.
Return & Refund Process
To request a return or refund, please contact us at care@hirayapilipina.com within seven (7) days from receiving your order.
Please include:
- Order number
- Description of the issue
- Supporting photos/videos
Approved refunds will be processed through the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.
No Cancellation Policy
All orders are considered final once placed. Cancellation requests will no longer be accepted after checkout.
